Our Data Policy
Effective Date: 1st January 2025
At Mi Eco, we value the privacy of our customers and are committed to ensuring that your data is handled securely, transparently, and in compliance with applicable privacy laws. This policy explains how we collect, use, store, and share your personal and business data, as well as your rights regarding your data.
1. Information We Collect
1.1 Types of Data Collected
We collect two types of data from customers:
1.2 How We Collect Data
2. Data Usage
2.1 How We Use Your Data
We collect and use your data for the following purposes:
2.2 Duration of Data Retention
We will retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your data is no longer needed, we will securely delete or anonymise it.
3. Data Sharing and Disclosure
3.1 How We Share Your Data
Mi Eco is committed to keeping your data confidential. We will not sell your personal data to third parties. However, we may share your data in the following circumstances:
We do not share your data with third parties for marketing purposes unless we have obtained your explicit consent to do so. Any sharing with third parties will be done in compliance with GDPR and relevant data protection laws.
4. Your Rights and Choices
4.1 Your Control Over Data Usage
As a Mi Eco customer, you have the following rights over your data:
You may opt out of email marketing or promotional communications at any time by clicking the "unsubscribe" link in the emails you receive from us or by contacting us directly. We will respect your decision and cease sending marketing communications.
4.3 Withdrawing Consent
If we process your data based on your consent (e.g., for marketing purposes), you may withdraw your consent at any time by contacting us or using the opt-out options provided.
5. GDPR Compliance
Mi Eco fully complies with the General Data Protection Regulation (GDPR) requirements. This includes ensuring that all data collection, processing, and storage practices adhere to GDPR standards:
6. Data Protection
We take the security of your data seriously and use a combination of technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure.
7. Changes to This Policy
Mi Eco may update this Data and Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When updates occur, we will notify you through email or by providing a notice on our website. The "Effective Date" at the top of this policy will be updated accordingly.
8. Contact Us
If you have any questions or concerns about our data privacy practices or would like to exercise your data rights, please contact us:
At Mi Eco, we are dedicated to protecting your privacy and ensuring that your personal and business data is handled securely. We value the trust you place in us and will take all necessary measures to comply with privacy regulations and protect your information. You can always review and control how your data is used and make informed choices about your privacy preferences.
At Mi Eco, we value the privacy of our customers and are committed to ensuring that your data is handled securely, transparently, and in compliance with applicable privacy laws. This policy explains how we collect, use, store, and share your personal and business data, as well as your rights regarding your data.
1. Information We Collect
1.1 Types of Data Collected
We collect two types of data from customers:
- Personal Data: This includes data that can directly or indirectly identify you, such as your name, email address, phone number, job title, and other contact details.
- Business Data: This includes company information such as business name, location, services or products purchased, transaction history, and other relevant business details.
1.2 How We Collect Data
- Direct Collection: Information is collected when you interact with our website, register for services, submit inquiries, or engage with customer support.
- Indirect Collection: We may also receive data through third-party services or platforms that help us provide our services.
- Cookies & Tracking Technologies: We use cookies and other tracking technologies to collect information about your interactions with our website and services, such as pages visited, time spent, and other usage patterns.
2. Data Usage
2.1 How We Use Your Data
We collect and use your data for the following purposes:
- To Provide Services: To deliver the products or services you have requested, including managing your account and processing transactions.
- To Improve Our Services: To enhance our offerings based on customer feedback, product performance data, and user behavior.
- Marketing and Communication: To send relevant updates, newsletters, and promotional offers based on your preferences, unless you opt out.
- Legal Compliance: To comply with applicable laws, regulations, and contractual obligations, including tax and financial requirements.
2.2 Duration of Data Retention
We will retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your data is no longer needed, we will securely delete or anonymise it.
- Personal Data: We retain personal data for as long as you remain a client, or until you request that it be deleted, or as long as required by legal obligations.
- Transactional Data: We retain transaction history and business data for compliance and audit purposes, usually for a period of up to 7 years.
3. Data Sharing and Disclosure
3.1 How We Share Your Data
Mi Eco is committed to keeping your data confidential. We will not sell your personal data to third parties. However, we may share your data in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in delivering services, such as payment processors, hosting providers, customer support services, or marketing platforms. These providers are required to safeguard your data and may only use it for the purposes specified by Mi Eco.
- Legal Compliance: We may disclose your data if required to do so by law, such as in response to a legal subpoena or government request, or to protect the rights, property, or safety of Mi Eco, our clients, or others.
- Business Transfers: If Mi Eco is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you if such a transfer occurs.
We do not share your data with third parties for marketing purposes unless we have obtained your explicit consent to do so. Any sharing with third parties will be done in compliance with GDPR and relevant data protection laws.
4. Your Rights and Choices
4.1 Your Control Over Data Usage
As a Mi Eco customer, you have the following rights over your data:
- Access to Your Data: You can request a copy of the data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information we have about you.
- Deletion: You can request that we delete your data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent.
- Restriction of Use: You can request to restrict the processing of your data in certain circumstances, such as when you contest the accuracy of the data or object to its use.
- Objection to Marketing: You can opt out of receiving promotional emails or marketing materials from us at any time.
You may opt out of email marketing or promotional communications at any time by clicking the "unsubscribe" link in the emails you receive from us or by contacting us directly. We will respect your decision and cease sending marketing communications.
4.3 Withdrawing Consent
If we process your data based on your consent (e.g., for marketing purposes), you may withdraw your consent at any time by contacting us or using the opt-out options provided.
5. GDPR Compliance
Mi Eco fully complies with the General Data Protection Regulation (GDPR) requirements. This includes ensuring that all data collection, processing, and storage practices adhere to GDPR standards:
- Consent: We will only collect, process, and store personal data where we have obtained explicit consent from you, especially in cases of email marketing and communication.
- Transparency: We will provide clear and concise information about how your data will be used, and you will be notified of any changes to this policy.
- Data Protection: We will take all necessary measures to protect your data from unauthorised access, misuse, or disclosure.
- Data Breaches: In the event of a data breach, we will notify you promptly if your data has been affected, and we will follow all legal requirements for breach notifications.
6. Data Protection
We take the security of your data seriously and use a combination of technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure.
7. Changes to This Policy
Mi Eco may update this Data and Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When updates occur, we will notify you through email or by providing a notice on our website. The "Effective Date" at the top of this policy will be updated accordingly.
8. Contact Us
If you have any questions or concerns about our data privacy practices or would like to exercise your data rights, please contact us:
- Email: sales@mi-eco.com
- Address: 4 Treble Close, Buckingham, MK18 1WW, United Kingdom
At Mi Eco, we are dedicated to protecting your privacy and ensuring that your personal and business data is handled securely. We value the trust you place in us and will take all necessary measures to comply with privacy regulations and protect your information. You can always review and control how your data is used and make informed choices about your privacy preferences.